clnVaca Team 2

For our group, we are focused on Leadership communication chapter 3: Using Language to Achieve a Leadership Purpose; chapter 4: Developing and Delivering Leaqdership Presentation; and Negotiation chapter 4: Negotiation: Strategy and Planning; chapter 5: Perception, Cognition, and Communication; chapter 6: Communication.

2007-06-02

Team Member Contribution

Summary and Freemind Maps:

Leadership Communication Chapter 3
  • Charles and Linda

Leadership Communication Chapter 4

  • Billy and Steven

Negotiation Chapter 4

  • Ivan and Vivian

Negotiation Chapter 5

  • Charles, Ivan, Linda and Vivian

Negotiation Chapter 6

  • Billy and Steven

Presentation:

Leadership Communication Chapter 3

  • Charles

Leadership Communication Chapter 4

  • Billy and Steven

Negotiation Chapter 4

  • Ivan

Negotiation Chapter 5

  • Linda and Vivian

Negotiation Chapter 6

  • Billy

Conversation

Lesson 1
Six keys to Conversation
1. Be reception
2. Show interest
3. Share information
4. Listen and talk
5. Be optimistic
6. Seek common interests

Body Language
S: Smile
O: Open posture
F: Forward lean
T: Touch
E: Eye contact
N: Nod

Identify Hot Topics
1. Key words- use key words to cue topics to talk about
2. Free information-
3. Hot Buttons- food, clothes, skiing, work, photography, pets

Conversation Starters
Movies
Play book
Music
Places
Hobbies
Sports
Activities


Lesson 2
How to start Conversation
Ask a question-
Closed-ended question (start conversation)
Open-ended question (continue conversation)
Make a comment

Give a compliment

Listening Effectively
Use open body language
Refer to key words and free information you hear
Ask follow up question
Share related information
Rephrase the other person has said
Summarize the other person is saying

Lesson 3
How to continue conversation
Change topics
Listen for key words and wait for slight pause
Quickly interrupt
Change the topics
Telling others about you
Four levels of self-disclosure
Add free information
Personal facts and background
Preferences and opinions
Feelings and emotions

Don't tell too much
Be realistic
Reveal your hopes and dreams

Lesson 4
When is time to end conversation, how to close the conversation
Close the conversation on the up beat
Give kindly handshake
Suggest like to talk to the person some other time

Time Management

21 Ideas
1. Goals- what is it you want to accomplish?
Who am I, where am I going, what am I going to accomplish
Self, friends, family
Material goals for business, career
Goals must be in writing
2. Plans of action-put it in action
3. Analysis-make a list
Make the list before and work through the list
-Will make goals more productive
-Analyze where you are and what is more important what can be delay
-Each time of checking things off will give a feeling of accomplishment
-Successful life is base on the successful of accomplishing
4. Set of priorities-what is the most valuable use of my time right now
What impact will this have on tomorrow and the future
5. Concentration
Do one thing at a time
6. Deadlines and rewards
A forcing system is something to motivate
7. Time log- where is all your time going?
Keep track of how you spend your time
8. Procrastination-
"do it now" "do it now" "do it now"
9. Delegate-
Use your productive time
Clarity
10. Meeting-an essential part of human life
Use meeting as an effective too
11. Interruptions-telephone, e-mail and drop- in
All phone calls held
Unplug the phone
Capture with answering machine
Most people are time waster
12. Key result areas-
What are the core function of your job
13. Batching tasks
Batch your tasks whenever you can
14. Neatness
With a clean area of workplace, productivity can be improved
Put away whatever you are not using
Critical to productivity
15. Chunks of time-
Go to work early
Stay in at lunch time
Stay late after work hour
16. Transition time-learn more to earn more
Take an hour everyday to investigate yourself
Make the gift of time useful
17. Telephone-a powerful business tool
Get on and get off fast
Control the calls-call back at the end of the time so you can control the call time
Keep a good note for the telephone meetings
Never pick up a telephone with a pen in the hand
18. Punctuality-get a reputation for being punctual
19. Work simplification
Always look for a way to work faster, quicker, easier
Work longer, work faster, do fewer things but more important things, do things you are better at,
Make fewer mistakes, do things together-team work.
20. Say no
21. Balance-improve the quality of your life